Croston Plumbing & Heating Ltd

Terms & Conditions

Croston Plumbing & Heating Ltd

Terms & Conditions

CPH Boiler Repairs Preston

Bathroom T&Cs

Quotation, deposits and invoices

  1. Our fixed price quotation is valid for one month from the date shown subject to material price increases and will be confirmed at time of placing order.
  2. A deposit of 25% of the total price is payable at the time of placing the order to confirm the start date of works. This 25% deposit is designed to cover any restocking charges should you decide to cancel the job after an order for materials has been made. Please see point 6 for further
  3. On commencement of works and delivery of materials, a further 65% of the total price is payable to cover the cost of

 

  1. While we take extreme care to avoid any damage to your property and are fully insured, we cannot be held responsible for damage caused to pictures/furnishings that can be moved whilst transporting tools and materials through your property and it is your responsibility to move any such We also cannot be held responsible for damage on removal of the old bathroom to walls on adjoining rooms.
  2. If after placing your order you wish to cancel, any special order materials will need to be paid for in full and if within 7 days of start date a restocking charge will be deducted from your deposit before any
  3. Please make sure all the work you require completing is included in your quotation as only the work listed will be carried out within the price quoted. We can adjust or re-quote to meet your exact
  4. Any additional small works required after commencement of initial contract will be quoted for and will then be added to the final invoice. Large jobs will be quoted for and treated as a new
  5. There may be instances where additional works required can only be uncovered once the job has commenced. Examples of such issues that can arise are:
  • Tiles removed and walls not in fit state to be plastered. Re-boarding will be required incurring additional materials and labour costs of £50 per square metre;
  • Existing flooring removed and wooden boards / joists mouldy / not fit for purpose. Floor would need to be reinstated and made good incurring additional materials and labour costs of £60 per square
  • Once the flooring is taken up, if the floor is not level and suitable for the chosen floor covering i.e tiles/click flooring. We will need to self-level at the cost of £60 plus VAT per bag including installation
  • This list is not designed to be exhaustive but to give an idea of the issues that can arise on commencement of installation.
  • Tiles are calculated on a square metre basis, however wastage is inherent in this type of work (depending on the number of cuts required around windows / doors / etc) and so the number of square metres ordered may exceed the exact measurements of your room.
  1. The invoice will be raised when our installers leave the installation site. Our sales team will be in contact within 2 days of the installers leaving site to ensure any snags are dealt with in a timely manner. A snagging list, unless agreed otherwise, does no delay or extend our payment terms.
  2. After finishing touches and siliconing has been carried out, this will remain wet for circa 24 hours and as such sanitary ware should not be touched as this may cause movement / disturbance of silicone. A specific example of when this may occur is when a WC or bidet is siliconed to the floor. Fixings are not as always used on tiled floors (this is standard practice within the trade as silicone provides a more substantial hold in these circumstances).

Payment of the initial deposit is taken as acceptance of our terms and conditions.

Your responsibilities

  1. Prior to installation you are responsible for:
  • checking that you have a suitable supply of gas, electricity, water or waste services to be connected to the items to be installed (unless it has been agreed in the quotation that our installers will instate / install as part of the project);
  • notifying the installer of any particular features which you know about the property which may make the installation more difficult than We will assume that your property is not subject to any listing and that the installation works will not contravene any planning  conditions or obligations unless you tell us otherwise;
  • ensuring that existing wiring, gas, water and waste pipework within the property is generally of a legal and good workman-like standard. In particular, you acknowledge that you have checked the walls and floors are sound. You are responsible for locating any hidden wiring or pipework and the Installer shall not be liable for any damage caused by or in connection with any hidden conduits.
  • If existing system is not RCD protected there will be an additional charge of £100 + VAT
  • checking that any appliance, accessory or component supplied by yourself is suitable for use with the goods. For example, if you decided to retain your own taps, you would need to make sure they are compatible with your new bathroom basin.
  1. You are advised not to decorate rooms (including tiling walls or the laying of new floors) prior to installation in order to avoid minor incidental damage caused during
  2. Throughout the installation you are responsible for giving the installer reasonable access to your property in order that installation works can be
  3. We will do our best to procure that installations are started on the date agreed. However, the start date and completion dates that we give you are guides. Whilst we make every effort to install the items within that time, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems installing the items within the stated

Faulty items (Showers, Pumps, Boilers)

  1. If, after a product has been fitted, you find a fault, we reserve the right to request the manufacturer or a registered engineer to contact you or make a house visit to confirm the

Guarantee periods Workmanship Guarantee

  1. The workmanship on the bathroom installation is guaranteed for 12 months from the date of installation.

Product guarantee

  1. All showers, sanitaryware, brassware, tanks, pumps, toilet seats, lighting, accessories, loose furniture, worktops, tiles and all other products that are supplied with guarantees and after sales services offered by third party manufacturers are subject to the terms and conditions of the related third party guarantee(s)/warranty(ies) or, in any event, a minimum of one year. Individual product guarantees can be provided on

Guarantee terms and conditions

  1. Our guarantees cover products supplied and installed for domestic purposes only in UK mainland.
  2. The installation and extended product guarantees may not be assigned to subsequent purchasers of the premises in which the bathroom is
  3. Should it be necessary to make a claim against the installation or extended product Guarantees, you must notify Croston Plumbing & Heating Ltd within a reasonable time of the problem becoming apparent. Please have available details of the quotation number and date of purchase.
  4. Croston Plumbing & Heating Ltd reserves the right to alter product features or adjust specifications at any time. If a product is no longer available Croston Plumbing & Heating Ltd will supply the nearest
  5. Croston Plumbing & Heating Ltd cannot guarantee that replacement or repaired products will provide an exact colour, grain or texture match.
  6. In the event of a claim Croston Plumbing & Heating Ltd reserves the right to inspect the product at the installation address before it is repaired, removed or
  7. If a product is to be repaired or replaced, any remedial or repair work or replacement arrangements must be agreed in advance by Croston Plumbing & Heating

Exclusions

  1. All Croston Plumbing & Heating Ltd guarantees will be invalidated if:
  • the bathroom is tampered with, modified or removed and installed
  • any damage is caused by improper or negligent use, or failure to maintain the bathroom in accordance with any guidelines published or provided.
  • the damage is due to accidental or deliberate damage post installation, fair wear and tear, corrosion or malfunction caused by water borne debris or lime scale, use of corrosive cleaning products /
  • repairs are carried out by any third party other than with prior approval and authorisation from Croston Plumbing & Heating
  • the claim is in respect of disposable or consumable items including, but not limited to, batteries and light
  • Please note. Sealant and grout are not included in the warranty.

Your statutory rights are not affected by the Guarantees offered by Croston Plumbing & Heating Ltd.

Plumbing & Heating T&Cs

1) Parties to terms and conditions
In these terms and conditions (which are referred to in this document as “these terms”), “Client” shall mean the Client whose name and details appear in the Agreement or on the quotation to which these terms are applied and “Contractor” shall mean Croston Plumbing & Hearing Ltd with whom the Client Contracts upon the following terms and conditions in respect of the services to be provided. “Services” shall mean the work carried out by Croston Plumbing & Heating Ltd.

2) General
2.1 All estimates given by the Contractor and all orders and instructions given by the Client are governed by these terms. They supersede any other terms appearing elsewhere and override and exclude any other terms stipulated or incorporated or referred to by the Client whether in the order or instructions or in any negotiations or in any course of dealing established between the Contractor and the Client except where these terms are a Schedule to the Agreement between the Client and the Contractor, in which event these terms apply only to the extent not inconsistent with that Agreement.

2.2 The Client acknowledges that there are no representations outside these terms and those on the face of the Contractor’s estimate or work authorisation which have induced him to enter into any contract with the Contractor and these terms and those on the face of the Contractor’s estimate or work authorisation shall constitute the entire understanding for the performance of work (and detailed in paragraph 4 below).

2.3 No modification to these terms shall be effective unless made by an express written agreement between the parties. The signing on behalf of the Contractor of any documentation of the Client shall not imply any modification of these terms.

3) Estimates (does not apply to fixed quotes)
3.1 Estimates by the Contractor are subject to withdrawal by the Contractor at any time before the receipt of an unqualified acceptance from the Client and shall be deemed to be withdrawn unless so accepted within 30 days from their date.

3.2 Unless otherwise specified by the Contractor in the relevant estimate, estimates are not firm or fixed price quotations. They are estimates of the likely cost of the works and are based on the information made available to the Contractor. The Contractor’s final price will be calculated on the basis specified in the estimate, if any, or if none, in accordance with the Contractor’s standard day rate plus the cost of materials. Furthermore, the Contractor reserves the right to increase the price before carrying out the work by an amount equivalent to any increase to the Contractor in the cost of relevant materials since the date upon which the Contractor’s estimate, written or oral, was given, save that if this would increase the estimated price by more than 10%, the Client may cancel the contract provided he does so before the work is begun or any relevant materials are ordered.

3.3 Once work is begun, if it becomes clear that further unforeseeable work is required in order to complete the project, the engineer (or office staff) will make all efforts to contact the client to advise of the extra costs of this work. If the Client is non-contactable, the engineer will continue with the work only on the basis that in stopping the work, it would hold the job up and prevent a timely completion.

4) The Price
Subject to clause 5 below, the price payable by the Client is calculated as specified in paragraph 3.

5) Fees and Expenses
5.1 Where work is not carried out under an Estimate, the Client agrees to pay us the labour fee for the supply of Services at a rate of £65 plus VAT for the first hour and £42 plus VAT for each subsequent hour thereafter. In addition to the fee for labour, Croston Plumbing & Heating Ltd will charge the client for parking, materials, congestion charges and any other expenses or purchases required to carry out the Service.

5.2 Unless otherwise stated in writing by us, the Fee and all other prices and charges are exclusive of VAT and you shall pay VAT on all sums due to us.

5.3 Save as otherwise agreed in writing between us, payment will be due in full on or before 14 days from the invoice date.

5.4 In default of payment by you of an invoice on the due date:-

5.4.1 We shall, at our sole discretion and without prejudice to any other of our accrued rights, be entitled to suspend the Services.

5.4.2 We require at least 24 hours’ notice of a cancelled appointment. If this is not given, a charge may be made to the client depending on the length of time allocated for carrying out the Service or the Estimate.

6) Fixed Quotations, deposits and invoices

For general plumbing work payment is due on completion.

FOR BOILERS & OTHER MAJOR WORKS EXCEEDING £500.00 + VAT the following payment terms apply.

  • Our fixed price quotation is valid for one month from the date shown subject to material price increases and will be confirmed at time of placing order.
  • A deposit of 25% of the total price is payable at the time of placing the order to confirm the start date of works. This 25% deposit is designed to cover any restocking charges should you decide to cancel the job after an order for materials has been made.
  • On commencement of works and delivery of materials, a further 65% of the total price is payable to cover the cost of materials
  • On completion of works the final 10% of the total price becomes payable.
  • While we take extreme care to avoid any damage to your property and are fully insured, we cannot be held responsible for damage caused to pictures/furnishings that can be moved whilst transporting tools and materials through your property and it is your responsibility to move any such
  • If after placing your order you wish to cancel, any special order materials will need to be paid for in full and if within 7 days of start date a restocking charge will be deducted from your deposit before any
  • Please make sure all the work you require completing is included in your quotation as only the work listed will be carried out within the price quoted. We can adjust or re-quote to meet your exact
  • Any additional small works required after commencement of initial contract will be quoted for and will then be added to the final invoice. Large jobs will be quoted for and treated as a new
  • There may be instances where additional works required can only be uncovered once the job has commenced. Examples of such issues that can arise are:
  • In respect of boiler faults, the replacement of parts to rectify an existing fault may in turn, generate a further fault code. This is because boiler faults work in sequence. i.e. the rectification of one fault allows the boiler to recognise another and so on. Accordingly, the first diagnosis may not be the only issue / fault. Payment for parts and labour will be payable at each stage.
  • In respect of boiler repairs, we will advise on the best course of action. On older boilers out of warranty this may be to replace the boiler (i.e. when parts become obsolete or replacements become costly in comparison to the remaining useful life of the boiler). The option chosen if entirely at the customer’s discretion.
  • Performing a powerflush will not always result in all radiators performing to full capacity if there are additional / further issues on the system.
  • When the Contractor carries out work to change a system from low pressure to high pressure, the Client accepts that there is a remote chance that the Client’s original pipe work may suffer leaks as a result of the change in pressure
  • This list is not designed to be exhaustive but to give an idea of the issues that can arise on commencement of works.
    • The invoice will be raised when our installers leave the installation site.
    • Payment of the initial deposit is taken as acceptance of our terms and

7) Your responsibilities

  • Prior to installation you are responsible for:
  • checking that you have a suitable supply of gas, electricity, water or waste services to be connected to the items to be installed (unless it has been agreed in the quotation that our installers will instate / install as part of the project);
  • notifying the installer of any particular features which you know about the property which may make the installation more difficult than We will assume that your property is not subject to any listing and that the installation works will not contravene any planning  conditions or obligations unless you tell us otherwise;
  • ensuring that existing wiring, gas, water and waste pipework within the property is generally of a legal and good workman-like standard. In particular, you acknowledge that you have checked the walls and floors are sound. You are responsible for locating any hidden wiring or pipework and the Installer shall not be liable for any damage caused by or in connection with any hidden conduits.
  • If existing system is not RCD protected there will be an additional charge of £100 + VAT
  • checking that any appliance, accessory or component supplied by yourself is suitable for use with the goods. For example, if you decided to retain your own taps, you would need to make sure they are compatible with your new bathroom basin.
  • You are advised not to decorate rooms (including tiling walls or the laying of new floors) prior to installation in order to avoid minor incidental damage caused during
  • Throughout the installation you are responsible for giving the installer reasonable access to your property in order that installation works can be
  • If you are not in on the agreed start date of installation or the property is not in a condition ready for installation to proceed then we reserve the right to charge you a delay charge. Furthermore, any changes or additional work that may delay us may also incur a delay charge. This will be on a time cost basis of up to £350 a This also applies to install only work if any items you have ordered arrive damaged.
  • We will do our best to procure that installations are started on the date agreed. However, the start date and completion dates that we give you are guides. Whilst we make every effort to install the items within that time, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems installing the items within the stated

8) Work Guarantee
8.1 – If, after the Contractor shall have carried out works, the Client is not wholly satisfied with the works, then the Client shall give written notice in writing within 12 months to the Contractor and shall afford the Contractor, and its insurers, the opportunity of both inspecting such works and carrying out any necessary remedial works if appropriate. The Client accepts that if he fails to notify the Contractor as aforesaid then the Contractor shall not be liable in respect of any defects in the works carried out.

8.2 The guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force.
The guarantee will become null and void if the work carried out is:
(a) Subject to misuse or negligence
(b) Repaired, modified or tampered with by anyone other than a Contractor employee.
The Contractor will accept no liability for, or guarantee, suitability, materials supplied by the Client and will accept no liability for any consequential damage or fault.

8.3 The Contractor shall not guarantee any work in respect of powerflushes, blockages in waste and drainage systems, replacement tap washers or any other small fix which could be considered to be of a temporary nature.
The Contractor will not guarantee any work undertaken on instruction from the Client and against the written or verbal advice of the engineer. Work is guaranteed only in respect of work directly undertaken by the Contractor where payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the Contractor will not be guaranteed.

8.4 Where the Contractor agrees to carry out works on installations of an inferior quality or over 10 years old at that date, no warranty is given in respect of such works and the Contractor accepts no liability in respect of the effectiveness of such works or otherwise.

8.5 When the Contractor carries out work to change a system from low pressure to high pressure, the Client accepts that there is a remote chance that the Client’s original pipe work may suffer leaks as a result of the change in pressure. Also, there may be an effect on the ballvalve of the w.c, the cartridges of some showers and taps which the Client may need to be upgraded to cope with the pressure changes. The Contractor will repair any such leaks and/or install new ballvalves or cartridges at an extra charge to be agreed if and when necessary.

8.6 When a powerflush is carried out, the Client accepts and agrees that there is a remote chance that the Client’s original pipework and/or fittings may suffer leaks as a result of the cleansing process. The Contractor will repair any such leaks at an extra charge to the Client if and when they occur.

Guarantee Exclusions:
– Systems or structures which were not initially installed or fitted by a suitably qualified workman or fitted in an unprofessional manner
– Any recall arising from circumstances or factors known to the Client but not notified or disclosed to the Contractor prior to works being undertaken

9) Limitation on Liability
9.1 – We warrant that we will provide the Services with reasonable care and skill.

9.2 – Save as expressly provided in these Terms, all warranties, conditions or other terms implied by statute or by common law in connection with the supply of the Services are excluded to the fullest extent permitted by law.

9.3 – Subject to the provisions of Condition 9.6, our entire liability in respect of any breach of our contractual obligations and in respect of any tortious act or omission, including negligence, arising under or in connection with our Services shall be limited to the aggregate of all Fees paid to us by you for the provision of the Services up to the date of the event giving rise to such liability.

9.4 – We shall not be liable for the following loss or damage, howsoever caused and whether or not foreseeable:-

9.4.1 – loss of profits, business or revenue, whether suffered by you or any other person;

9.4.2 – special, indirect, incidental or consequential loss, whether suffered by you or any other person;

9.4.3 – any losses arising by reason of any events or other matters beyond our reasonable control preventing the performance by us of any obligation under these Terms, provided that we shall use all reasonable endeavours to eliminate or overcome any of such causes and to resume performance of our obligations with all possible speed;

9.4.4 – any losses resulting from your failure to comply with any recommendations made by us or from any defects in your premises, fixtures and fittings, equipment, installations and goods; and

9.4.5 – any losses resulting from any act or default on the part of the personnel supplying the Services that arises from matters outside the scope of our duties under these Terms.

9.5 – Where it is agreed between us that parts and materials are to be stored at a place nominated by you, this shall be at your own risk. You hereby agree to reimburse us in full for any losses we incur.

9.6 – Any materials supplied, including boilers, are subject to their own manufacturer’s warranty and guarantee. You agree that we are not liable for the installation of any faulty items where it was not reasonably apparent that the item was faulty before installation. If an item is faulty at installation or becomes faulty after installation, you agree to contact the manufacturer direct and claim under the manufacturer’s warranty and guarantee.

9.7 – Nothing in these Terms shall purport to exclude or restrict our liability for death or personal injury resulting directly from our negligence in carrying out the Services

10) Force Majeure
The Contractor will use all reasonable endeavours to carry out the works on the agreed dates but shall not be under any liability to the Client if it should be either impossible or impracticable to carry out the work on the agreed date or dates, or at all by reason of strike, lock out industrial dispute, act of god or any other event or occurrence beyond the Contractor’s control.

11) Clients Liability
The Client shall be liable for
– Any loss, damage or injury whether direct or indirect or consequential, resulting from failure or delay in the performance of the Client’s obligations under these terms.
– Providing all necessary power and a clean water supply for the Contractor’s use in the execution of the contracted work.
– The safety of both plant and machinery belonging to or hired in by the Contractor and to indemnify the Contractor against its loss, theft or damage.

12) Cancellation of work
Subject to paragraph 3.2 above, the Client may not cancel the contract without the Contractor’s consent which, if given, shall be deemed to be on the express condition that the Client shall indemnify the Contractor against all loss, damage, claims or actions arising out of such cancellation unless otherwise agreed in writing.

13) Frozen Pipes
The Contractor will not be liable for any fracture found in frozen pipes attended by the Contractor. The Contractor cannot guarantee to clear blockages occurring in a frozen pipe or drain.

14) Waiver, Variation, etc
No waiver by the Contractor of any breach shall operate as a waiver of any preceding or subsequent breach. No variation shall be effective against the Contractor unless sanctioned in writing by the Contractor. No forbearance or delay on the Contractor’s part shall prejudice the Contractor’s rights and remedies under this Agreement.

15) Other
In these terms words importing the masculine gender also included the neuter and feminine gender and words importing the singular number include also the plural number where the context so requires.

16) Notices
Any notice to be given by either party to the other may be sent by either email or post to the address of the other party or such other address as such part may from time to time have communicated to the other in writing. If the notice is sent by email, it will be assumed to be received on the day, or if sent by fax, shall be deemed to be served on receipt of an error free transmission report. If post mailing was used, it shall be deemed to be served three days following the date of posting.

17) All calls may be recorded for training and monitoring purposes.

18) Law
English Law shall govern these Terms and the parties submit to the exclusive jurisdiction of the English courts.

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